WhatsApp Unveils New Features for Enhanced User Control and Support
WhatsApp is set to roll out a series of impactful features aimed at improving user experience and communication flexibility. Among the latest enhancements is a chat message animation management tool, giving users greater control over how animated content, such as emojis, stickers, and GIFs, behaves in conversations.
Control Over Chat Animations
As reported by WABetaInfo, this new feature will allow users to disable autoplay animations in their chats. Once activated, animated emojis will remain static, while stickers and GIFs will no longer move unless actively tapped or interacted with.
This update is designed for users who find continuous animations distracting, offering a more minimalistic and focused messaging experience. Currently in the development phase, the feature is expected to be included in upcoming app updates.
Human-Powered Chat Support on Web Client
In addition to animation controls, WhatsApp is developing a direct human support feature for its web client. This upgrade aims to replace the reliance on automated systems, allowing users to seek real-time assistance from live support representatives.
When a user initiates a support request, they will be prompted to describe their issue, and WhatsApp will handle follow-up messages within the same conversation thread, ensuring a smoother and more personalized support experience.
AI-Powered Replies for Business Accounts
WhatsApp is also enhancing its business tools with the introduction of AI-driven auto-replies. This feature enables businesses to provide instant responses to customer inquiries, even when human staff are unavailable.
By simply scanning a QR code, businesses can activate automated replies powered by artificial intelligence, ensuring timely interactions and improved customer satisfaction.
A Step Toward Smarter, More Flexible Messaging
These upcoming features mark a significant step in user personalization and customer support automation. Whether it’s providing control over distracting animations, enabling direct human interaction for troubleshooting, or empowering businesses with AI tools, WhatsApp continues to evolve to meet the diverse needs of its global audience.
